At DUO LINK, every project—whether it’s a Microsoft 365 hardening, a payment‑flow redesign, a SOC uplift, or a Zero‑Trust rollout—follows one principle: clarity creates security.
We commit to one goal and one result: your business stays secure, and your data remains protected. Here’s exactly how we get you there, step by step.
1) Discovery & Audit Meeting (Week 0–1)
Objective: understand your business, risk exposure, and constraints before we touch any control.
- Stakeholder workshop (Business, IT/OT, Compliance, Finance).
- Asset mapping: identities, endpoints/servers, apps, data flows, third parties.
- Threat & risk review: where can you lose money, data, or uptime?
- Baseline checks (identity posture, email, endpoints, TLS/WAF, backup/BCP, network segmentation).
- Outputs: scope, risk register, agreed KPIs, and a preliminary “quick‑wins” list.
We don’t sell controls; we prioritize risks against business objectives.
2) Threat‑Informed Architecture & Solution Design (Week 1–2)
Objective: design the smallest set of controls that close the biggest risks.
- Reference models (Zero Trust, defense‑in‑depth) adapted to your reality.
- Consolidation strategy to reduce tool sprawl and console hopping.
- Data‑driven selection of capabilities (e.g., WAF/IPS, ZTNA, MDR/XDR, email security, DLP, NDR, backup/immutability).
- Design Pack: target diagram, policy set, identity flows, logging/KPIs, rollback plan.
We align tech with governance and process, not the other way around.
3) Implementation Plan & Change Window (Week 2–3)
Objective: ship fast without breaking operations.
- Implementation runbook, test cases, and rollback.
- Staged rollout (pilot → controlled cohort → full production).
- Change calendar with downtime windows and communication plan.
- Acceptance Criteria: what must be true to go live.
4) Build & Configuration (Week 3–6)
Objective: deliver a secure, observable, resilient stack.
Typical tracks we handle:
- Identity & Access: MFA, conditional access, least privilege, ZTNA for admin/BO apps.
- Email & Collaboration: API‑based protection, post‑delivery remediation, DLP & encryption.
- Endpoints & Servers: Intercept X/XDR—exploit prevention, ransomware rollback, auto isolation.
- Perimeter & Apps: WAF/IPS, TLS ≥ 1.2, file/MIME controls, anti‑tampering policies.
- Network Visibility: NDR for suspicious flows (C2/DGA/anomalies) + coordinated response.
- Backup & Recovery (if in scope): immutability, idempotency, tested runbooks.
Everything is logged to Sophos Central / SIEM, with dashboards mapped to KPIs.
5) Testing, Validation & Handover (Week 6–7)
Objective: prove it works and transfer ownership.
- Functional & negative tests: attack simulations where relevant.
- KPI baselines: phishing catch rate, dwell time, TLS score, signed callbacks, etc.
- Runbooks & playbooks: incident, escalation, and change procedures.
- Handover Bundle: as‑built configs, diagrams, admin training, and quick‑reference guides.
6) Go‑Live & Hypercare (Week 7–8)
Objective: stabilize quickly and measure impact.
- Hypercare window with enhanced monitoring.
- Fine‑tuning of rules, alert thresholds, and exclusions.
- KPI review vs. baseline; acceptance sign‑off.
7) Dedicated Support Agent & Continuous Improvement (Ongoing)
Objective: sustained outcomes, not one‑off installs.
- Each project gets a Dedicated Support Agent (DSA)—your named engineer at DUO LINK.
- SLA‑backed support (ticketing + priority response).
- Monthly/quarterly security reviews, KPI dashboards, and roadmap adjustments (new risks, new apps, new sites).
- Optional tabletop exercises and phishing awareness campaigns.
Your environment evolves—so does your security posture. We stay with you.
What Success Looks Like (Typical KPIs)
- 0 critical misconfigurations in production after go‑live.
- A/A+ TLS ratings on exposed apps; no legacy protocols.
- 100% of critical webhooks/callbacks signed & validated (where applicable).
- Mean time to isolate a compromised host < 5 minutes (policy‑driven).
- Post‑delivery malicious email auto‑removed across tenants.
- Executive dashboard: risk trending down, noise trending down, resilience trending up.
Why This Works
Because we connect governance → architecture → operations.
We remove guesswork, reduce tool sprawl, and make response predictable.
The result is the only thing that matters: a secure company and secure data.
Want the same outcome? Let’s start with an audit meeting and align risk to results.
